Matchbook strongly believes that a betting exchange, like any other well-regulated trading marketplace, should include a clearly defined Code of Conduct that applies both to traders/clients and to the Exchange Operator itself. Ours is below.

Matchbook is committed to observing strict ethical and regulatory guidelines that act to protect our clients and to ensure orderly markets. Key areas of attention include:

Banking and financial-transaction processing

Matchbook seeks to observe the full range of requirements that apply to financial institutions, including the OECD's "Know Your Customer" guidelines. We ensure that proper audit trails are available by accepting funds only from verified clients, and by only making transfers to accounts held in the same name as your Matchbook client account. In addition, we do not accept cash deposits, or arrange for cash withdrawals to clients.

Financial stability

Matchbook maintains all client funds in a segregated account(s), and uses these funds only to facilitate withdrawal activity. Client funds are never used for any other purpose.

Client privacy and data protection

Matchbook is committed to ensuring comprehensive protection of all client data within the limits allowed by law. See our "Privacy Policy" for complete information on how we structure our treatment of IP data, cookies, address information and other personal details to ensure your privacy. We will - among other protections - ensure that your personal data is never shared with any other outside vendor or other entity.

No access to minors

Matchbook is strongly committed to the notion of responsible wagering, and believes that only those 18 years of age or older should be able to trade our markets. All clients are required to warrant that they are of legal age, and may be asked to provide confirmation to this effect.

Help for compulsive gamblers

Matchbook believes that gambling activity should never lead to unanticipated financial difficulties, and encourages clients to risk only those funds they are fully prepared to lose. Compulsive gambling is a particular concern, and referral information to Gambler's Anonymous is available via the site or our support team at all times.

Regulatory compliance

Matchbook operates under an Antiguan gaming license, and is further obligated to follow the gambling regulations of the Republic of Ireland, due to our call-centre presence there. We abide by all our obligations to both jurisdictions.

Correction of errors

Matchbook's trading platform has been designed to provide comprehensive audit trails of all trading activity, and in the event that a system error causes a client's trading account to be mistakenly affected, we will rectify the error as soon as possible. Comprehensive reports on account activity are available to all clients at all times.

Act as agent between two parties; not a counterparty

Matchbook functions solely as a trading and settlement platform that brings together two parties wishing to execute a trade. Unlike a conventional bookmaker, we never act as a counterparty to client trades, nor do we have exposure to event outcomes. We are strictly a neutral platform providing an order-matching service.

Prompt settlement of markets and WD/deposit activity

Matchbook is committed to settling the results of all trades promptly upon completion of an event. This includes late West Coas games, which will be settled overnight - not the next morning. Requests for account withdrawals will be executed during the current business day, if received by 9AM local time, or otherwise the next day. Matchbook provides tracking information for outgoing bank wires and checks - simply ask for an update, and we'll get you a response via email ASAP.

Trading anonymity

Matchbook is designed to bring together two anonymous parties to a trade; clients are not to attempt to make their identities known to each other. Clients may not designate specific accounts as counterparties to their offers; any offer is open to all Matchbook clients.

Collusion/market manipulation

Clients are not to attempt to execute trades from one specific account to another (i.e., "pass-through" or "dump" trades) - particularly if the intention is simply to move funds from one account to another. Suspicious trades, once identified, may be reversed or voided, and payouts against the relevant funds frozen pending further investigation. Clients are also not to attempt to collude to manipulate market prices artificially, or to interfere with the orderly function of markets by introducing malicious code, etc.

Fraudulent funds transfer

Clients are entitled to trade only against cleared funds delivered via a Matchbook-approved payments channel. (For more information on payments options, see our "Cashier" main page.)

Awareness of loss/risk to capital

Matchbook expects clients to be aware that, as with any financial-market activity, exchange wagering involves a risk of trading losses. Clients are asked to commit funds for deposit only that they are fully prepared to lose. As an additional protection, clients may request monthly deposit limits be imposed on their account.

Principals only

Matchbook expects all clients to execute trades only for their own accounts, not as agents for any third party. Clients are responsible for all trades in their accounts, and should never provide trading access to any third party.

Updated contact information

Matchbook expects all clients to update their personal data, including contact information, as needed. We cannot accept responsibility for errant or failed communications, including email, Fedex and/or telephone messages, caused by outdated personal information.

Authorisation to assess creditworthiness

Matchbook performs additional security verifications for most credit-card transactions. These may include, but are not limited to, verification of your current address, banking details, and telephone number(s) through public or commercially available records.

Password security

Matchbook expects all clients to keep their account password secure at all times. Should you suspect your password may have been compromised, due to use of a public computer for example, change it at once and contact our Accounts department (accounts@matchbook.com ), so that we can assess your account for any unauthorised activity.

Use of post-up funds only/no credit

Matchbook does not extend credit to clients - trading is available using only cleared funds. It is not possible for us to make special credit arrangements, or to offer credit against incoming funds that have yet to clear.

Exposure and liability management, including open offers

Matchbook expects all clients to take full responsibility for position and liability management. Never trade in larger size than you are comfortable, and understand your potential liabilities in every market. For new clients with questions, please ask before you trade. It's much easier for us to help you avoid problems than to correct them after they occur. Remember - all trades stand once matched.

Knowledge of trading platform

Matchbook understands that exchange betting can require some initial effort to understand - especially for relatively inexperienced traders - and strongly urges all clients to make full use of our training/explanatory material before beginning to trade.

Communications outages and other interruptions to service

Matchbook has made every effort to design a cutting-edge trading platform offering maximum reliability and performance. Inasmuch as clients must rely on complex computer, telecommunications and other advanced technologies to ensure access to Matchbook markets, some service disruptions may be inevitable. We urge clients to be aware of the possibility of service outages, and to be ready to contact our Emergency Helpline if they require emergency trading support (e.g., cancellation of open offers).

Complaint/dispute resolution

Matchbook seeks to resolve all client disputes as quickly and amicably as possible. In the event that enquiry cannot be resolved satisfactorily by one of our Associates, we will elevate it to a Senior Manager for adjudication.